Skip to main contentWhat is the status of my order?
- Orders are shipped within 1-2 business days.
- The package takes between 3-6 business days to deliver.
What payment methods are available?
- We accept Googlepay, Applepay, Visa, Unionpay, Mastercard & American Express.
Can my order be gift-wrapped?
- Each candle is shipped in our signature Polaire 98 Giftbox.
A problem occurred during the order process. What should I do?
- Don’t hesitate to contact us at info@polaire98.com if a problem arises.
What are your shipping methods & policies?
- Free shipping on every order over €30. Under €30, a shipping fee of €3 applies.
What countries do you ship to?
- We ship to all countries within the European Union.
How can i contact customer care?
- You can always contact us using the contact page, but also through texting us via +46 70-996 69 20 or through our mail: info@polaire98.com.
My product has been damaged during transport. What do i do?
- You take a picture of the damage, then you email us via info@polaire98.com with the picture of the damage.
My order has been shipped, but I haven’t recieved the order yet. What do I do?
- Contact us via info@polaire98.com.
